Frequently Asked Questions

NEW

• European overbooking rules now integrated. Airlines can put in their compensations for all distance/delay combinations. They can also, optionally, offer an airline-specific voucher or frequent flyer miles instead.
• Airline-controlled and independent ground handling are now integrated and can be setup for each airport individually.
• Via their smartphone, passengers have access to their personal mobile minipage, which shows their vouchers and rebooked flight details. Now they can save the vouchers as a downloaded jpg, which allows them to show the voucher to the service provider later on without the need to have internet access.
• More worldwide hotel availability in the non-partner selection.
• The Reporting API now also provides access to Train voucher details.

BETTER

• Improved invoice control to match invoices with distressed flights.
• Services offered by an airline can now be setup on an airport-specific basis.
• More intuitive ranking of hotel search results.
• Reporting now also supports routes
• Hotels without availability better displayed on hotel search result page.
• Not only printing a vouchers generated an "issued" status, but now also sending by email or SMS text.
• Intercontinental flights now shown, where applicable, on two consecutive dates.
• Wherever contact details of a passenger are entered, they are now retained for future use.
• Passengers receive vouchers in their email. These emails are now in an HTML-format. Barcodes for services are directly visible after opening the message, and can be shown easily to the service provider.

TECHNICAL

• Several minor bug fixes.